Privacy Policy

Effective Date: 3.26.26
Last Updated: 3.26.26

Xperience Roofing (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share

with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website,

submit a form, request an estimate, communicate with us by phone, email, or text message, or otherwise interact with our business.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide to Us

  • Name

  • Email address

  • Phone number

  • Property address

  • Mailing or billing address

  • Project details, service requests, photos, documents, and other materials you submit

  • Payment or transaction-related information, if applicable

  • Any other information you voluntarily provide through forms, calls, emails, chat tools, or service agreements

B. Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring URLs

  • Pages viewed

  • Date and time of access

  • Website activity through cookies, pixels, analytics, and similar technologies

This type of automatic website logging and cookie-based collection is standard and commonly used to improve site functionality, measure performance, and help detect security issues.

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries and provide estimates

  • Schedule inspections, consultations, and services

  • Prepare proposals, contracts, invoices, and project communications

  • Provide roofing, project management, consulting, design, and related services

  • Communicate with you by phone, email, or text regarding your request, appointment, or project

  • Send service updates, reminders, confirmations, and customer support messages

  • Send marketing or promotional communications, where permitted by law

  • Improve our website, advertising, services, and customer experience

  • Detect, prevent, or address fraud, abuse, security incidents, or unlawful activity

  • Enforce our agreements, policies, and legal rights

  • Comply with legal, regulatory, tax, accounting, insurance, and contractual obligations

3. Text Messages, Calls, and Email Communications

If you provide your phone number or email address, you consent to receive communications from us related to your inquiry, estimate request, appointment, project, account, or services.

Where you opt in, we may also send promotional or marketing text messages and emails. Consent to receive marketing text messages is not a condition of purchase. Message frequency may vary. Message and data rates may apply depending on your carrier plan.

You may opt out:

  • Texts: reply STOP

  • Emails: click the unsubscribe link or contact us directly

  • Calls: request to be placed on our internal do-not-contact list

Commercial emails must include a working opt-out method and the sender’s valid physical postal address, and robocalls/robotexts are generally restricted absent prior express consent or another legal basis. FCC rules also recognize a consumer’s right to revoke consent in any reasonable manner.

4. Cookies, Analytics, and Advertising

We may use cookies, pixels, tags, session replay tools, analytics platforms, CRM integrations, and similar technologies to:

  • Understand website traffic and user behavior

  • Improve website performance and user experience

  • Measure advertising performance

  • Retarget visitors with relevant ads

  • Track lead submissions and conversions

You can usually adjust your browser settings to refuse or limit cookies, but some parts of the website may not function properly if you do so.

5. How We Share Information

We do not sell your personal information for money. We may share your information with:

  • Employees, contractors, and affiliates who need it to perform services

  • Roofing crews, subcontractors, suppliers, insurers, financing partners, and service providers involved in your project or request

  • Website hosting providers, analytics providers, CRM systems, scheduling tools, communication vendors, advertising partners, and payment processors

  • Professional advisors such as attorneys, accountants, auditors, and insurers

  • Government authorities, regulators, law enforcement, or other parties when required by law or necessary to protect rights, safety, or property

  • A successor entity in connection with a merger, acquisition, restructuring, financing, or sale of assets

Under Utah’s consumer privacy framework, a clear privacy notice should describe categories of data processed, purposes of processing, categories of third parties receiving data, and how consumers can exercise applicable rights.

6. Data Security

We take commercially reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no internet transmission, email, website, platform, or storage system can be guaranteed to be completely secure.

You understand and agree that you provide information at your own risk, and except as required by law, we do not guarantee absolute security of any information transmitted to or from our website or systems.

The FTC’s business guidance emphasizes data minimization, reasonable safeguards, proper disposal, and planning for security incidents.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide services

  • Maintain business and project records

  • Comply with legal, tax, accounting, insurance, and warranty obligations

  • Resolve disputes

  • Enforce our agreements

We may retain de-identified, aggregated, or archival information for lawful business purposes.

8. Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights regarding your personal information, such as the right to:

  • Confirm whether we process your personal information

  • Request access to certain personal information

  • Request deletion of certain personal information

  • Opt out of certain targeted advertising or certain data sharing, where applicable

To make a privacy request, contact us using the information below. We may take reasonable steps to verify your identity before responding.

Utah’s Consumer Privacy Act grants certain eligible Utah consumers rights that can include access, deletion, and opting out of certain processing activities, subject to the law’s scope, thresholds, and exceptions.

9. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information to us, please contact us so we can review and delete it if appropriate.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, financing providers, maps, reviews, social media pages, scheduling tools, or other external services. We are not responsible for the privacy, security, or content practices of third parties. Your use of those services is governed by their own terms and policies.

11. Project Information, Submissions, and Client Materials

If you submit photos, plans, measurements, property details, insurance information, or other project-related materials to us:

  • you represent that you have the right to provide them;

  • you authorize us to use them for estimating, project planning, service delivery, internal operations, quality assurance, training, insurance, warranty, and recordkeeping purposes; and

  • you understand that sharing such materials does not, by itself, create a contractor-client relationship unless and until we mutually agree to proceed under an applicable estimate, contract, or work authorization.

12. Portfolio, Marketing, and Testimonials

Unless prohibited by a written agreement or specific written request from you, we may use non-confidential information, general project descriptions, before-and-after images, completed work photographs, testimonials, and related materials for portfolio, advertising, training, and promotional purposes, provided we do not intentionally publish sensitive personal information beyond what is reasonably necessary for those purposes.

13. Additional Website and Service Terms

In addition to this Privacy Policy, the following terms apply to your use of our website and services:

Services

We offer roofing, consulting, project management, design-related, and related home service offerings as described in proposals, estimates, work orders, or written agreements.

Client Responsibilities

You agree to provide accurate and complete information, respond in a timely manner, and obtain any approvals, permissions, or access reasonably necessary for the project.

Fees and Payment

Fees, payment schedules, deposits, and applicable charges will be described in an estimate, invoice, proposal, or contract. Late payments may incur additional charges where permitted by law. Unless expressly stated otherwise in writing, fees paid for completed work, expended labor, ordered materials, delivered services, or incurred costs are non-refundable.

Intellectual Property

Unless otherwise stated in writing, we retain ownership of our estimates, designs, drawings, layouts, documentation, photos, marketing materials, processes, and other proprietary content. Any limited use rights granted to a customer apply only to the specific project and do not include the right to reproduce, distribute, modify, or reuse our materials for other purposes without written permission.

Confidentiality

Each party will use reasonable care to protect confidential information shared in connection with a project, subject to disclosures required by law, insurers, lenders, subcontractors, advisors, or project participants with a legitimate need to know.

Project Timing

Estimated schedules are subject to weather, labor and material availability, inspections, permit timing, site conditions, client delays, change orders, safety considerations, and other circumstances beyond our reasonable control.

Revisions and Changes

Changes in scope, revisions, additional requests, hidden conditions, code-related requirements, or client-directed modifications may result in additional fees, schedule changes, or both.

Liability Limitation

To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for delays, losses, or added costs caused by third parties, weather, supply chain interruptions, permit or inspection delays, regulatory action, site conditions, utility issues, acts of God, or other circumstances outside our reasonable control.

No Warranty Beyond Written Agreement

We warrant only what is expressly stated in a written contract or warranty document. Except as required by law, website content is provided on an “as is” and “as available” basis without warranties of any kind, express or implied.

Termination

Either party may terminate a project relationship as permitted by the governing contract. You remain responsible for payment for work performed, materials ordered, and costs incurred through the effective date of termination.

Governing Law

This Privacy Policy and any website-related dispute shall be governed by the laws of the State of Utah, without regard to conflict-of-law principles, unless a written contract states otherwise.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will become effective when posted to this page unless otherwise stated. Your continued use of the website or our services after an update constitutes acceptance of the revised policy.

15. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact us at:

Xperience Roofing
8034 S State St, Suite B
Midvale, UT 84047

Email: service@xperienceroofing.com
Phone: +1 (385) 402-6364